How to Select the Best Interpreter Scheduling Software for Your Business
Ūsked is more than scheduling software.
Don’t think of it as a scheduling software, think of it as a service business platform.
Bill + Pay invoicing
compliance + documentation
Screening + skill assessment
kpi + reporting
Find a system that allows you to automate as many of these functions as possible.
Automation lets you focus on serving people well
Ease of use for Interpreters and Customers.
A good service business platform can serve as a recruitment and retention tool for interpreters. It should make it easy for them to grab work and submit their assignments to be paid, and they will check with you first to fill their available time.
It is also important for it to work well on mobile devices, even when working from home, people use their phones when they think to look for work or submit jobs to be invoiced.
It is ideal to have customers making their requests directly in your system.
reduce overhead BY HAVING schedulers feed the jobs
1 less step = 1 less chance of a feeding error
They can cancel jobs directly too
Reduce overhead • Reduce errors • Simplify functionality
Customer support is important.
If the knowledge base is not enough, is there someone you can talk to?
The ideal candidate to handle the onboarding is a person who understands how your business runs and can direct Ūsked to set things up correctly the first time.
Your business has a lot of data; Interpreters, Customers, Clients, Assignments, bill rates, pay rates, etc. There is no easy way around, its best to go straight through it. People often make the mistake of trying to hire someone new to help with the transition process.
avoid systems that charge by user
The nature of interpreting is that there are many people involved in the process. The ability to have everyone in the same place (one system) is paramount. If you have to pay for a subscription for each of your interpreters this becomes cost preventative.
Consider charging by the hour
If your average length of request is short then a pricing model that charges by the service hour might be beneficial to you.
Try to lock in a multi year contract
- It is to your benefit to lock in a price for 2-3 years to make the transition worth your time. You don’t want to do the work to transition then get stuck with a much higher bill after just one year.
IMPROVEMENTS OVER TIME
- Find out what the SaaS companies goals are over the life of your contract. Do you think it aligns with what you want to see? They should be able to tell you what their plan is for the next 1 year of development.
Ūsked was built to juggle quality screening, scheduling, services, and reporting. Any organization that has people serving people can appreciate the complexity and value of good services.
Ūsked helps businesses realize service excellence through software and automation tools. If you are a business owner in need of an all-in-one solution, we would love to connect with you. Schedule your demo today!